By David R. DiSalvo
The “Florida Journey” is a story one of the largest human resource (HR) outsourcing initiatives in the public sector. The initiative (also called “People First”) has had its share of ups and downs, and industry analysts, state and local governments, and many others have watched and inquired about its progress. Most recently, on December 8, 2009, the State of Florida Department of Management Services (DMS) signed a five-year contract renewal with Convergys Customer Management Group, Inc. (Convergys) to continue providing human resource services for the state (Convergys was recently acquired by NorthgateArinso, Inc., on June 1, 2010). This article provides an overview of the People First initiative and addresses those questions on how HR outsourcing has fared in the State of Florida.
Visit http://www.dms.myflorida.com/human_resource_support/people_first/the_florida_journey to learn more about the Florida Department of Management Services and to read the rest of David R. DiSalvo’s whitepaper.